Privacy Policy

Last updated 15 September 2026.

This Privacy Policy explains how Online Auto Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal information when you visit myautoshop.online or buy from us. We are committed to handling your data lawfully, fairly and transparently.

Information We Collect

We only collect the data we need to run our store and serve you well. This may include:

• Information you give us: such as your name, delivery and billing address, email address and phone number when you place an order or contact support.
• Payment information: handled securely by our payment processors. We do not store full card numbers on our servers.
• Information collected automatically: such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies.

Cookies, Analytics & Tracking

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories:

• Essential cookies: required for core functions like navigating the site and keeping items in your basket.
• Analytics cookies: help us understand how visitors use the site so we can improve it.
• Advertising cookies: used to measure and improve the relevance of our ads.

You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

Third-Party Tools (Google & Meta)

To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies:

• Google: including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions.
• Meta (Facebook & Instagram): including the Meta Pixel, to measure the performance of our social advertising.

These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalization through their settings.

The Privacy Law That Applies

In Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets the rules for how businesses handle personal information in the course of commercial activity. We aim to handle your information in line with it. Quebec, Alberta and British Columbia have their own private-sector privacy laws, and in some cases those apply instead, depending on where you live and how your information is handled.

How We Use Your Information

• To process and deliver your orders and provide customer support.
• To send order confirmations, delivery updates and, where you've agreed, marketing emails.
• To improve our website, products and service.
• To prevent fraud and keep our store secure.
• To comply with our legal and tax obligations.

How We Share Information

We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law.

Information Stored or Processed Outside Canada

Our company and some of our team are based outside Canada, and several of the service providers we use, including our payment processors, website host and email provider, store or process information outside Canada. While your information is in another country, the courts, law enforcement and other authorities there may be able to access it under that country's laws.

Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at theteam@myautoshop.online. We'll respond within the timeframe required by applicable law.

If you are unhappy with how we have handled your data, tell us first and we will try to put it right. You also have the right to complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or to the privacy commissioner of your province where its own privacy law applies.

Data Security

We use appropriate technical and organizational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information.

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

Online Auto Company, a division of Caruso Consulting Co Ltd
Canadian administration: 240 Richmond St W, Toronto, ON M5V 1V6, Canada
Registered address: Caruso Consulting Co Ltd, Suite 18, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@myautoshop.online
International call centre: +66 (0) 98 391 3877